Logging into online store

- You can choose to create an online store customer account, or to checkout as a guest.
- If you are a student or a member of staff at Queen's University Belfast, there is no link between your University network log-in and the online store.
- If you have created an online store customer account and you have forgotten your password, click the Forgotten password button on the customer login page.

Payment Methods

- Payments are in Pound Sterling (GBP).
- We accept Mastercard and Visa and certain immediate online payment options if they are available in your country such as Trustly and Paypal.

Problems paying by Credit or Debit Card

- The most likely cause of payment failure is a mismatch between the billing address given, and the address your card provider has on record.
- You may be asked for additional information by your card provider, this gives you an added layer of security when paying for goods or services online. If your payment is being rejected, please contact your card provider for further information.
- If there are no identified issues with your card provider and you still cannot pay, please contact Flywire Payer Support by Live Chat Flywire or telephone (Domestic: 020 39 624 308 or International: +44 20 39 624 308).
- If your issue remains unresolved, please contact [email protected] with a description of the problem.

Order Confirmation Email

- If your transaction is successful, you will see your unique Order Confirmation number on screen once you have completed checkout.
- You will also receive an order confirmation email to the email you gave during checkout.

Refund Policy

- If you require a refund please email [email protected] to determine if you are eligible for a refund. Please supply your Flywire transaction ID which begins with QBE and has 9 digits. Please note, if a refund is approved, it can only be made to the card used in the original transaction.